Refund policy

Returns & Refunds

We want you to love your Souliris piece. If something is not right, we are here to help.

DAMAGED, DEFECTIVE OR WRONG ITEM
If your item arrives damaged, defective or is not what you ordered, email us within 14 days of delivery at support@soulirisofficial.com with your order number and a photo of the item. We will send a free replacement or issue a full refund. You do not need to return the item.

RIGHT OF WITHDRAWAL (EU CUSTOMERS)
If you live in the European Union, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
To use this right, email us at support@soulirisofficial.com within 14 days of delivery stating that you wish to cancel your order.
You must then send the item back within 14 days of notifying us.

CHANGE OF MIND (ALL OTHER CUSTOMERS)
We accept returns within 14 days of delivery. Please email us before sending anything back.

RETURN CONDITIONS
- The item must be unused, in its original condition and packaging.
- Return shipping costs are paid by the customer.
- We recommend using a tracked shipping service; we cannot be responsible for returns lost in transit.

RETURN ADDRESS
Souliris Returns
Molenstraat 102A
4701 JW Roosendaal
Netherlands

Please do not send returns to any other address, as it will not reach us.

REFUNDS
Once we receive and inspect your return, we will refund you within 14 days to your original payment method. Your original shipping was free, so no shipping costs are deducted.

CUSTOM-MADE ITEMS
Items made to your personal specifications (custom designs) cannot be returned for change of mind, unless they arrive damaged or defective.

QUESTIONS
Contact us at support@soulirisofficial.com. We usually reply within 1–2 business days.